Privacy Policy mari88

1. Introduction

This Privacy Policy is published by mari88, an online gambling platform operating under international licensing and providing services to players in Malaysia. This document describes our practices in managing the personal information you provide to us when registering, using our services or interacting with our website at https://mari88.one.

By registering an account or continuing to use the mari88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of our services.

This policy is written in Bahasa Melayu as the primary language for our Malaysian users. Should there be any inconsistency between the Bahasa Melayu and English versions, the Bahasa Melayu version shall apply.

2. Information Collected

In conducting our operations responsibly and complying with licensing requirements, mari88 collects various categories of information from users. This collection is done directly when you register an account, make a deposit or contact our support team.

Identity information:

• Full name as shown on your identification card (MyKad)
• Date of birth — to confirm you are 21 years of age or older
• An active email address
• Mobile phone number
• Current residential address
• A copy of your identification document when required for the KYC process

Financial information:

• E-wallet account numbers (Touch 'n Go eWallet, DuitNow)
• Bank account details for FPX transactions and withdrawals
• Deposit and withdrawal transaction history
• Crypto wallet addresses (USDT, BTC, ETH) where applicable

Technical and usage data:

• IP address and type of device used
• Browser type and version
• Login history and activity on the platform
• Game session data (time, game type, bets placed)
• Cookies and tracking technologies as described in Section 6

3. How Data Is Used

Information collected is used solely for purposes directly related to delivering quality, secure and licensing-compliant services. The following are the main purposes for which mari88 uses user data:

• Processing new account registrations and identity verification (KYC)
• Processing deposit and withdrawal transactions securely
• Providing responsive 24/7 customer support
• Sending account-related notifications, bonuses and promotions via email or internal systems
• Detecting and preventing fraud, money laundering and other illegal activities
• Ensuring compliance with international licensing and responsible gambling policies
• Improving the user experience based on platform usage patterns
• Conducting internal analysis for service development purposes

4. Information Sharing

Your privacy is our priority. mari88 does not sell, rent or disclose your personal information to third parties for commercial purposes. However, in certain circumstances, information may be shared with the following parties:

• Payment processors: E-wallet providers such as Touch 'n Go, DuitNow operators, FPX partner banks and crypto platforms we use to process your financial transactions.
• Game software providers: Minimal game session information may be shared with our licensed game providers for technical resolution and audit purposes.
• Regulatory bodies: When required by law or direction from the licensing authority, we will disclose the necessary information to the relevant authorities.
• Anti-fraud services: Third-party providers who help us detect fraudulent activity and maintain platform integrity.

All third parties that receive mari88 user data are bound by strict confidentiality agreements and are only permitted to use that data for the purposes specified.

5. Data Security

mari88 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all data communication between your browser and our servers
• Password storage using strong hashing algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) available for additional account security
• 24/7 monitoring for suspicious activity on the platform
• Regular security audits by internal teams and independent experts
• Tiered access controls — only staff who require access to specific data are permitted
• Separation of the production environment from the testing environment

While we make every effort to protect your data, no system on the internet can be guaranteed 100% secure. We encourage users to use strong passwords and not share their login details with anyone.

6. Cookies and Tracking Technologies

The mari88 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as login sessions and form security. These cannot be disabled.
• Performance cookies: Collect anonymous information about how users interact with our website for improvement purposes.
• Functional cookies: Store your preferences such as language and display settings for a more convenient repeat experience.
• Analytics cookies: Help us understand overall platform usage patterns without identifying individuals.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mari88 website.

7. User Rights

As a mari88 platform user, you have certain rights regarding your personal information. We fully respect these rights and provide straightforward channels for you to exercise them.

• Right of access: You have the right to obtain a copy of the personal information we hold about you.
• Right to rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request deletion of your personal information, subject to applicable licensing and legal requirements.
• Right to object: You may object to the processing of your data for certain purposes, particularly direct marketing.
• Right to data portability: You may request to receive your data in a machine-readable format.
• Right to withdraw consent: You may withdraw consent at any time for processing that is based on consent.

To exercise any of the rights above, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe, subject to identity verification requirements.

8. Data Retention

mari88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When an account is closed, we will retain certain data for the period required by law and licensing requirements.

• Financial transaction records are retained for the period specified by licensing requirements and applicable financial laws
• Security activity logs are retained for the period necessary to protect against fraud
• KYC copies and identity documents are kept to meet anti-money laundering compliance requirements
• Customer support communication data is retained for quality and audit purposes

Once the specified retention period ends, data will be securely deleted or anonymised in accordance with our procedures.

9. Cross-Border Data Transfers

As a platform operating under international licensing, user data may be transferred to and processed on servers located outside Malaysia. These transfers are carried out with adequate safeguards to ensure an equivalent level of security is maintained.

mari88 ensures that any cross-border data transfer is carried out in compliance with licensing requirements and international data protection standards. We only use service providers that have robust data protection agreements in place.

10. Changes to This Policy

mari88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal or licensing requirements, or service improvements. Any changes will take effect immediately upon publication on this website.

We will notify users of significant changes via in-platform notifications or email to the registered address. It is your responsibility to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the last amendment was made.

If you continue to use the mari88 platform after changes are published, you are deemed to have accepted the updated terms.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or mari88's handling of your personal information, please contact our dedicated privacy team through the following channels:

• Live chat: Available 24/7 via the live chat button on our website in Malay and English
• Privacy email: [email protected]

We are committed to responding to all privacy-related enquiries promptly and in both Malay and English for the convenience of our users in Malaysia.